Showing posts with label Customer Service. Show all posts
Showing posts with label Customer Service. Show all posts

Tuesday, June 24, 2008

Tales from the trip

Savannah- Glad we went it was good to get away but there were some disappointments. Here come the negativity: ;)

the "dueling" piano bar we went to check out was a step below upstairs @ Wild Wings including a "divorce party" like a bachelorette party but she was wearing a black veil & the group were all wearing black. I'm not making this up. The pianos didn't duel so much as take turns playing different songs.

Hotel room - we only had to pay for one night because we had free night points stocked up from Wyndham Rewards fka TripRewards. First room had ants crawling all over the air conditioner. Second room was perfect

Eating in Savannah was difficult for every meal. The advertised restaurants in town were mostly overpriced & had long waits due to the holiday weekend. Our eating schedule was totally off beginning the day we arrived in Savannah having us eating lunch between 2 & 3 and dinner as late as 9 one night.

Southern hospitality at all places that we went to (exception being Paula Dean's) was lacking BIG TIME. Including the visitor's center. They had pamphlets on a tack board that you had to ask for & one was called "Park Smart". So we asked the guy behind the counter for one & he says ,"I'll tell you how to park smart, it's free after 5 downtown". We were kind of taken aback & didn't get the pamphlet. We got back to the car & were discussing & decided to go back & park because HELLO where do we park BEFORE 5pm?

Tybee Beach was great. We went & toured a lighthouse (yes i went up the stairs but not out on the ledge) and just chilled at the beach for a few hours. We had planned to go to a highly advertised restaurant.. our lack of planning got us again. we went, just beating the dinner crowd (actually were there by 6) sat down & realized ummm we don't like seafood. LOL. We already knew that but they had no FRIED seafood. That is the only kind I will eat. Takes that whole fish taste out of eating fish. :) So we left & went to a restaurant back near the beach that had no wait time & had fried seafood. It was a good meal & we were able to sit & watch the traffic leaving the beach rather than being stuck in it.

Thursday, May 1, 2008

Saturn of Greenville - her take

Although I was lucky enough to have Phil deal w/ all of the issues & UTTER & COMPLETE LACK of customer service there are a few things I want to expand on
(back story: my car died in Bi-lo's parking lot on Sunday & AAA had to tow it to Saturn. Our friend Casey took me to Bi-lo to get Phil's car keys & then to work where Phil's car was so that I could drive back to Saturn to pick him up - Thanks Casey!) Monday morning Saturn calls & tells us that the starter is bad & just for example sake let's say they said it was going to be 200 (they didn't it was more). So phil gave them the green flag to fix it. When they called they also said that the timing belt was bad ($700 to replace) and that the oil filter need a solution (bought at your local auto store for about $10) that would cost $150. Phil said no to both of those. When he went to Saturn to get the car w/ it's newly installed over-priced starter they informed him that it was actually going to more than they quoted on the phone (they can apparently legally do this as long as it's not 10% more than the original quote). A discussion w/ the manager that happened to be standing there lead to him admitting that they overcharge for their parts. On drive back to work it seemed that the timing belt was now making noise & it hadn't last time we drove it on Sunday. P got back to work & called Saturn only to be told that they may not have filled up the oil like they told him they were going to & that the reason it was making that noise was because of the belt not working, or it was because the car was low on oil, or the belt, or the oil (you get the idea). they offered to fill up the oil if he brought the car back. While they were filling the oil, the mechanic was sure to tell P that you just can't run a car this low on oil, it's not good for the car - umm yeah that's why we told you to fill up the oil- Since you can't, apparently, run your car w/ a bad belt either we will be taking it in this weekend (NOT TO SATURN) to get looked at. Donations can be made to either Phil or myself towards the purchase of a new belt - or maybe a new car since the Saturn isn't worth much more than 2K at this point. oh & one more thing. I was looking over the invoice after all of this had happened & they noted on there that the Saturn started fine for them Monday a.m. had we known that we would have driven it elsewhere.
UPDATED : phil & i cross-posted on this at the same time so there will be repeats in my post vs. his

Thursday, April 10, 2008

Maybe i'm not saying it right

I went out to dinner last night w/my friend Jaygirl Jones on Woodruff Road. After dinner I headed over to a store we'll call "Bircuit Bity" to get a gift card for another friend's birthday. While I was in line I noticed that among the normal looking cards there was one that was a small CD that you could load on your computer & get free tunes. I was looking on the card to see if there was a fee for this & couldn't find it. I hand the card to the check-out girl.

Me - Is there a fee for this since you can download music?
-she looks over the card front & back & then up @ me-

CO Girl - Now what was your question again?

Me - Is there a fee for the card since you can download music?

CO Girl (still looking confused): I'll have to go ask
-She walks away to go & talk to someone. I don't see the interaction but she seems to have a smirk replacing the confused look earlier-

CO Girl - It's a gift card, ma'm, you put money on it to spend in the store

Me - Yes I know that, just put the $ on there

Somehow I walked out feeling like I was the moron in that scenario.