Saturn of Greenville

We are no longer customers of Saturn of Greenville. Unfortunately, I don't think they care either.
Let me explain.
Those of you who know me know that I can't stand being ripped off. It makes my blood boil. Wanna know what I can't stand even more? When the person admits to ripping me off. That really gets me going. So, Jeni's Saturn had a problem and I had it towed in. I've said I was never going back there before, but decided to this time anyway because the issue was similar to my last 3 repairs and I was hoping they might warranty the work since they've been trying to fix this issue unsuccessfully for the last 2 years. Not so much. Not only did they not give me any discount on the work or the part, when I challenged the fact that they were way overcharging for the part, the service manager said, yes they were. He said that they just keep raising the prices and that I could have gotten one for half the price with a lifetime warranty. Instead, they were charging me double and it only had a 12 month warranty. Like it matters, they will just lie about what's wrong next time too so they don't have to give me the warranty. Wouldn't be the first or the second time that I've caught them in that lie. Anyway, so I made the comment that I should go somewhere else next time and the service manager said 'Yes'. I was somewhat comforted by the fact that I didn't have a choice to have it repaired there as it was already there and wouldn't start, until Jeni was looking over the bill. The bill indicated that the car would start fine when they looked at it. That really made me mad then because had I been told that in the morning, I'd have never had it repaired there.

But wait, there's more. Lots more. I should add here, that during the initial diagnosis call, he also mentioned that it was low on oil and that the timing chain was rattling. I told him not to worry about the timing chain for now because I have several thousand more miles before the recommended change of it and knew he was just trying to drum up business. They always try this. I've driven the car quite a bit over the last week and knew the timing belt wasn't rattling audibly. However, on the drive back from Saturn of Greenville, it was. That's right, they made it rattle. I wasn't sure the car was going to make it the 5 miles back to work it sounded so bad. So I called them, they said that they forgot to put oil in it and that's why the timing chain sounded so bad. What!?! Those systems aren't even connected!! They tell me stuff like this because they treat all their customers like complete idiots.
So I took it back down there so they could put 2 quarts of oil in it.
So, while the hood was up and someone was putting oil in it, I asked the service guy there if they reimbursed customers for repair costs to fix their mistakes. Only seems fair to me, I have to take it to a mechanic to fix what they broke, they should help pay for that cost. I took it in for a bad starter, and now my timing chain is rattling and I'm leaking oil. So, anyway, at that point, he started beginning his sentences with "Sir". But not just the word Sir, he also said it in that tone. Guys know what I'm talking about. That condescending tone that implies you are being irrational and have no clue what's going on. The tone that had this been a movie and not real life would have gotten him punched in the face. Because honestly, it almost got him punched in the face in real life. He accused me of "always" blaming them for my car's problems and accusing them of making mistakes. It's not every time, it's twice, and its because both times the car left in worst condition than it arrived. Never the goal. NEVER. Argument ensued. I told him I'd never be back and he said "Good". So we are done. No more Saturn of Greenville for us. That was the straw that broke the camel's back that should have been broken two visits ago. You can't say I didn't give them a chance.

After driving it some more, the timing chain is not rattling as much, but its still WAY louder than it was before I took it in and I'm having to take it to a mechanic tonight. Never good when you get your car back from the shop and have to take it in to a different mechanic because something else is obviously wrong with it. Thanks for nothing Saturn. And if you live around here, AVOID Saturn of Greenville like the plague. I hope this post finds its way to Google and saves someone some hardship along the way.

For more Anti-Saturn reading: (at least I'm not alone)

Saturn Service Complaints

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